Terms & Conditions

The Equine Shop Limited is a limited company our registration number is 9831207.
This pages tells you the terms and conditions on which we supply any of the products listed on our website www.theequineshop.co.uk. Please read these Terms and Conditions carefully before ordering any products from our Website. You should understand that by ordering any of our Products, you agree to be bound by these Terms and Conditions.

Online Orders

FREE UK DELIVERY – When you spend over £75

UK Delivery is charged at a rate of £4.95 and covers UK mainland, Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isles of Scilly, the Channel Islands and British Forces Post Office (BFPO) addresses. Standard free delivery has a 3 to 5 working days estimated delivery time. Orders are sent via courier, Royal Mail Recorded or UPS or Yodel. This provides a trackable service, please note that all parcels require a signature upon arrival.

For orders outside of the UK please email info@theequineshop.co.uk to arrange should your location not appear on the shipping options.

The Equine Shop intend to dispatch orders within 24 hours of payment being received via tracked delivery. For orders placed before 12pm we will endeavour to process them the same day. Orders after 12pm will be processed the following day. Orders are not despatched on Saturdays, Sundays or English public holidays.

Please note: Our website stock is not live therefore delivery may be extended, which you will be informed of as soon as possible after placing your order.

 

Please note: During busy periods at The Equine Shop Limited for example Sale time, delivery may be extended, please allow up to 10 days for delivery of your order. We will try to process and ship your order as quickly and efficiently as we can but please bear with us during this time.

We reserve the right to amend postage & packing prices as appropriate.

Please note: Our website stock is not live therefore delivery may be extended, which you will be informed of as soon as possible after placing your order.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added where applicable.
Availability & Prices

We reserve the right to withdraw from sale any article in the sale or alter a sale price without notice. Certain products will be limited to purchase quantity, particularly in sale period. All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled you will be informed and offered an alternative.

Prices include Value Added Tax, where this is applicable. We reserve the right to discontinue any item from those shown and to amend prices when necessary.

Returns/Exchanges

A full refund (less postage and packing) will be provided on any item returned to us in the original packaging, unsoiled, within 28 days, for any reason.

Alternatively the goods may be exchanged. Refunds or exchanges cannot be made before we receive the returned goods. Refunds will be processed within 5 working days of receiving the items back.

Please pack carefully to avoid damage and don’t forget to enclose the return form that was sent with your order. Please enclose the appropriate return postage and packing fee with goods returned for exchange.

We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit.

Returns made after 28 days or soiled goods will not be eligible for refund or exchange.

Quality of your Goods

If you are unsatisfied with the quality of your goods or think an item may have a fault please contact us within 48 hours of receiving your goods via email: info@theequineshop.co.uk

Goods must be clean before we will inspect them. If an item is being returned due to it being faulty – The Equine Shop Limited will refund the postage costs incurred for returning the item – up to the value of £5.00. Please be aware of this when returning items.

*Christmas Returns – Items bought as Christmas gifts can be returned within 14 days after Christmas (25th December)

Security & Privacy Policies

The security of your personal and credit card details is of the highest priority to us.
When you are ready to enter your payment details at our Checkout you are taken to a secure page with the latest requirements for the secure hosting of web pages. You can verify the security of your connection to our Checkout. When the connection is secure, you will see a closed padlock symbol either besides the url input window at the top of your browser window, or at the bottom of your browser window.

Information we collect and how we collect it

Many of the services on our site are offered without our collecting any personally identifiable information from you. You can browse www.theequineshop.co.uk and view some of our content anonymously. For instance, you can access this page without giving out any personally identifiable information.

The information we gather on our site falls into two categories: (1) personal information you supply when you become a member, order or provide your email address, and (2) tracking information collected as you navigate through our site.

Personally identifiable information

To use certain features on our site, we ask you to become a registered user. When you do this, we collect personally identifiable information about you such as your name, mailing address, e-mail address, telephone number, user name and password.

We may ask you for personal information when you place an order for products or complete a survey. We use this information to process your order, your request or to help improve our site.
When personally identifiable information is collected, you will know because you will have to fill out a form.

Aggregate information

When you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for aggregate reporting on site activity and performance.

For example, we may want to know how long the average user spends on our site, or which pages or features get the most attention. We use this information to make the site more useful to you.
We use “cookies” to store and sometimes to track user information. Cookies, by themselves, do not tell us e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering or subscribing to our site. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. A cookie contains a unique number that allows our site to recognize your computer. For example, cookies allow us to keep track of your user name and password (if you are a registered user) so you don’t have to re-enter that information each time you visit our site.The help function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. However, if you don’t accept cookies, you won’t be able to take advantage of various features on our site that are available to other visitors.

How your information will be used

Our primary goal in collecting information is to make our site more useful to you. The Equine Shop Limited uses personally identifiable information in a limited number of ways. We use the information to complete transactions and fulfil requests for our services. For instance, if you become a customer, we use your information to process your order, or if you contact us for help, we will use the information to contact you. We also use the information you provide to send you e-mail and mail only for The Equine Shop Limited programs or services that we believe may be of interest to you. We may occasionally release personal information as required by law, for example, to comply with a court order.

Our e-mail policies

Account related e-mail

We will send you e-mails relating to your account. These include order confirmations, renewal/expiration notices, and credit card problem notifications.

Email newsletters

We offer numerous e-mail newsletters. If you no longer wish to receive a specific newsletter, you can follow the ‘unsubscribe’ instructions located near the bottom of each newsletter.

Security and Passwords

We maintain a secure process to collect, transmit and store your personally identifiable information. When you provide credit card information, we use secure socket layer (SSL) encryption to protect it. All transactions are encrypted to SSL 128bit. The Equine Shop Limited will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from The Equine Shop Limited. We urge you to keep your password in a safe place and not to divulge it to anyone.